At FridayParts, customer experience is at the heart of everything we do, and we strive to ensure our interactions are smooth, helpful, and, most importantly, respectful of your time and space. Unfortunately, we recently encountered a technical issue that may have disrupted that experience for some of you, and we want to take a moment to explain what happened and how we’re addressing it.
What Happened
Since Oct 3, several of our customers have received an unexpected and unusually high number of emails from our website. This happened because of a malfunction in our automated email system, which mistakenly triggered repetitive emails to be sent out. This glitch caused an overload of communication, and we understand how frustrating it can be to have your inbox flooded in this way.
First and foremost, we sincerely apologize for this inconvenience. This issue was unintentional, and it does not reflect the level of service we aim to provide.
What We’re Doing to Fix the Problem
Once we became aware of the issue, our technical team acted swiftly to investigate the root cause. Here’s what we’re doing to resolve it and ensure it doesn’t happen again:
- Temporary Suspension of Automated Emails – We’ve immediately paused our automated email system to stop any further email overload. This is a key first step in preventing the issue from continuing.
- System Overhaul – We’re conducting a full review and upgrade of our email systems to ensure such a glitch cannot happen again. This includes implementing additional safeguards to monitor and control email frequency, so only the necessary and relevant communications reach your inbox.
- Testing and Monitoring – Once the fix is in place, our team will rigorously test the system to make sure it functions properly. We’ll also closely monitor the system going forward to catch any anomalies before they can affect you.
- Adjusting Communication Preferences – We are also looking into ways to further customize how we communicate with you. This will help ensure that you receive only the emails you find helpful and informative, avoiding any unnecessary messages.
What You Can Expect Moving Forward
During the system fix, you might notice a temporary reduction in emails from us. However, we remain committed to providing the same level of service through our website, customer support channels, and social media platforms. While we fix the email issue, we want to assure you that you can still access everything you need, and we’re here to assist if you have any concerns or questions.
Our Commitment to Your Experience
We know how important it is to have clear, concise communication—especially in today’s busy world. This experience does not align with our commitment to delivering a smooth and efficient experience for our customers, and we are taking this situation seriously. Moving forward, we are committed to improving our processes and systems to make sure this doesn’t happen again.
Thank You for Your Patience and Understanding
We deeply appreciate your understanding and patience while we work through this technical issue. We value every single one of our customers and are committed to earning your trust every day. Thank you for sticking with us, and we’re excited to continue serving you with better, more thoughtful communication in the future.
If you have any concerns or need further assistance, feel free to reach out to us via our contact form or customer support team.
Stay tuned for updates as we work on enhancing your experience!
